My son just had totally unacceptable experience at the Ens Toyota dealership. He is a fourth year Commerce student, and is the owner of a 2010 Honda Civic. He was interested in purchasing a new FRS Scion vehicle and with his trade in could pay cash .Today before his classes he went to the dealership to look at a car and was interested in a test drive, He has been on line and researched the car and knows he is the exact consumer that this car is targeted to. He spend 25 minutes at the dealership and had absolutely no one help him. He was made to feel very awkward the entire time he was there. He started outside and although one sale person came out he went to talk to another customer who had just arrived (my son had been there 10 minutes). Then he moved inside; the receptionist ignored him, then he went to the area of the dealership where the cars were and looked at one. Still no response. He stood in front of a salesman desk and watched him text on his phone for a few minutes, the sales person looked at him and decided to ignore him. My son started leafing through a pamphlet, waiting for help, still nothing. He looked at the car again, trying to be obvious. Finally he thought, I guess no one here is interested in actually selling anything and left feeling extremely awkward. He got home from work tonight and told us his story. He was frustrated because no one would acknowledge him, and he was made to feel awkward enough that he was embarrassed to ask for help. I guess the end result is that this dealership has lost a young customer, some-one with the potential to buy many cars in his lifetime, and perhaps several that might have been purchased from this dealership. Its unfortunate the staff that worked today assess young men that walk through the door and determine who they believe the real customers are, I can assure that sometimes, like today, they are wrong, and that experience will stay with him for along time. I am sure there is another dealership who will be interested in taking his money.