I had heard many positive reviews about Clera Windows and Doors, and given that I was in the market for a new bay window, I decided to give them a call. I was immediately greeted by one of the customer service reps; he was very kind and did not hesitate to ask me what I was looking for. When I told him I needed a new bay window for my family room, he started rattling off a few options. This told me two things. For starters, I knew Clera was the real deal (unlike some shady businesses I have dealt with). Secondly, I could tell they cared about their customers. The rep was sincerely helpful and eager to assist me. Needless to say, I bought from Clera. They made and installed a custom bay window for me in no time. I am very pleased with their service.