I would never rent from this location again. I have been renting cars for years from budget and have never had any issues the people at this location are rude and dishonest. I was dissappointed last time I rented and was given a fifty dollar certificate and told that this kind of treatment is unusual, so I rented again and had the same experience. I was stuck in traffic on the 400 and unable to return my car on time I called in and was told that you are given a 29 minute grace period and that I would be charged for the extra day. I feel that considering I rent cars every second weekend customer loyalty would mean something but it didn't. I said I would keep the car an extra and upon returning the car with a full tank I was told to produce my gas receipt as well as would be charged an additional late fee (even though I had extended the rental). When I said that I would not pay the additional fee I was told to get out of the store as soon as my receipt was printed. I have spent well over 5000 dollars on rental cars over the last 7 years and would have happily continuted renting with budget. However I will rent from E. from now on and happily pay the extra amount for good customer service.