My review is of the Tim Hortons on Lynden rd in Brantford Ont, I live two blocks away, do not have a car at this time and have been forced into going to this Tim Hortons for over 4 years! I say forced because it is the only one with walking distance to my home, which I believe the head office thinks they are doing a great job because a new one in my area hasn't opened in forever! Any how it's to the point where theses workers actually treat me like s**** because I REFUSE to accept their crap coffee (burnt) or just half brewed, or the fact that they can't grasp that their machines don't have a memory chip in them so when they push the sugar/cream/milk button 4 times before it finishes the last one it isn't going to actually put out that amount of product! Plus how these employees actually have complained because I again refuse to tip even 5 cents due to their poor service poor attitude and just down right laziness! It is not me it is this Tim Hortons because on Fridays and Thursdays I actually get to go to different Tim Hortons and these coffees I have never had to complain about actually because these coffees are so good and exactly what I order I order an extra 3 so they can be warmed up later in the day and even after being warmed up they still taste 90 % better than any I have received from the Tim Hortons on Lynden rd! So as I have also been treated like I am complaining for free coffee yet not once have I not brought back my disgusting coffee with less than the sip I had to taste it! So if I wanted free I would try keeping that gross one or drink it before I complained, yet I don't want it hence why I am wasting 20 mins walk back for what I actually ordered! The sad thing is I am a regular and get treated like shit, I order 4 coffees every morning and 2 bagels, they can't even make bagels right it's to the point I ask for my cream cheese on the side and put it on at home! My kids have had to choke down these bagels with half the amount of cream cheese that I actually pay for because I get two so the employee is to lazy to get two scoops out with the ice cream scoop, they try put half and half of the one scoop onto each bagel which then in turn is not enough to even cover each bagel, yet they don't try and CHARGE me half of the cream cheese price! As I complained about this 40 times I just gave up and ask for the cream cheese on side and have to prepare and fast food ordered bagel at home after I just paid for it to be done for me because the employees discriminate and act like it was again just me complaining so I stopped trusting them to make it right, then giving it to my kids to choke down, which is not fair the price isn't cheap either so sad!!!! I KNOW I CAN"T BE THE ONLY PERSON THEY TREAT THIS WAY< OR EXPECT TO TAKE CRAP TASTING COFFEE AND KEEP DRAGGING TIM HORTONS NAME DOWN BECAUSE OF THEIR SERVICE< they need to remember half their customer are only their because of the TIM HORTONS NAME so I am expecting my coffee to be fresh/brewed every 20 mins, with the exact same amount of cream and sugar each time how hard is it really! The fact that they blame me as the problem is a joke and proves their discriminating against me, yet the other 2 Tim Hortons I am only lucky enough to visit 2 times a week even told me to complain to head office because I should not have to pre order 4 coffees twice a week from another location then warm them help throughout the day due to that Tim Hortons gross coffee, poor service! They couldn't believe why I was ordering 4 coffees for later that day! Plus when those two tim hortons employees see me on those two day they already know my order plus never had a complaint so it isn't me, it is the employees at LYNDEN RD! Last year when I had my car, I stopped going their I bet they felt my 30 $ a day drop it adds up at a monthly rate! PLEASE HELP! I am a dedicated customer, and don't deserve this treatment!