This ice cream shop, Twistee Treat Store No 5 in London, is known for its delicious soft serve ice cream by numerous customers. Generally, the staff is friendly and the portions are generous. However, some customers have experienced inconsistencies in the quality and flavor of the ice cream, with a few reporting unpleasant interactions with the staff. Prices are considered high for some, and portions have been noted as smaller than before. Overall, the positive experiences outweigh the negative.