Q-tel Services, Victoria, BC

Terrible customer service!! the rude lady answering the phones hung up in my face when I was just trying to have a conversation about what went wrong with the technicians visit to my home!... very poor ethics! Terrible technician reports didn't address the issue instead they came up with any excuse to not do the warrantee work that was first approved of.. STAY AWAY FROM Q-TELL SERVICES!!

Here is my recent experience with Q-Tel Services of Victoria: Not impressed with their at-home TV repair service. After three visits to attempt repairs on a large-screen Sony Bravia, we are still left with a defective TV. The first visit was to attempt to diagnosis the issue, but no parts were brought for any repair. This was after the issue was clearly explained and photos submitted to them. The replacement part took two weeks to arrive and then a second visit was scheduled. The technician arrived with a complete multi-parts repair kit that should have accompanied him on the first visit. This second visit was unsuccessful due to the required replacement part being defective. Two weeks later another replacement part arrived and visit number three was scheduled. This visit was a failure due to the replacement part that was sent being incompatible. Now we are waiting for another part to arrive and a fourth visit to be scheduled for another attempt. Very sad service coordination and quality control! Q-Tel Response received after my review: "As a response to your recent review. We cannot be expected to have every part for every tv in stock, so assuming or stating that we should of come with parts is uncalled for. With the unit being under extended warranty we have to submit estimates wait for approval and then order parts. We have no control over defective parts coming in. We also have no control over times it takes for parts to come in. Sony is one of the only companies that refurbishes their parts. Just because an email was sent to us describing the fault doesn't always mean we can diagnose over a picture or without seeing or verifying in person. (We do try our best) There has been no "sad service coordination" you have been emailed or called when parts have arrived and appointments have been scheduled so again this comment is uncalled for. Nothing we have done is anything we could have done differently with parts etc coming in wrong or defective. As there has been no sort of contact to us phone call etc to try and voice your concerns and give us an opportunity to respond this review itself if very uncalled for. " "It also does not make us want to continue working with you to try and resolve your issue if this is the way you are going to treat us and slander us on the internet. Your extended warranty company is aware of what's happening the times its taken and the parts etc and have told us to continue the repair which again is their decision. We want to also remind you that the tv Is not completely out of service and is still watchable. " "As you feel the service so far has been unsatisfactory up to this point with defective parts etc and you feel we are causing the issues, we will advise your warranty company to find someone else to complete the repair. Hopefully this will get resolved for you in a timely manner. Sorry for the delay and frustration we have caused you." Service Department Q-tel Services Ltd / Quest Communications 5-745 Vanalman Ave Victoria BC V8Z 3B6 Phone: 250-388-9333 Hours of operation: Monday - Friday 9:30am - 3:00pm qtelquest.com "We are over worked and understaffed and doing the best we can. We want to remind everyone that we don't accept any type of abuse including swearing, yelling and threats. We reserve the right to refuse service. We are hiring!!! Looking for an experienced appliance tech (must have gas and refrigeration ticket) offering competitive wages, benefits, and work vehicle." Thank you for your patience Be Kind & Stay Safe Staff @ Q-Tel Services

Worse than horrible, especially the service, Calen the technician was not at all concerned with actual problems I was encountering, he did not fix any of my issues with the dishwasher or dryer. However, he did replace a few parts in the dishwasher that turned out just as I knew they would, of no use. I asked him to replace the heating element while he had the parts with him, but he said nothing. And why he didn't replace the entire lower filtration device, hot temperature rinse heating coil included instead of just cherry picking certain small parts and switching them out is beyond me. Oh, that's right he mentioned it would take hours and that he didn't have the time, he already had the filtration device in the dishwasher unscrewed and exposed anyways, omg hahaha. Instead of fixing my machines, he just referred me to read the user guide. "He was quoting me his version on the consumer responsibilities of reading the instructions." Which by the way, Calen was completely acting on his own accord and fabricated a myth. He wasn't even close to what the user guide says. Not one thing that he told to me in his condescending back and forth emails was of the manufacture's suggestions. Calen was extremely unprofessional and rushed the appointment, I'm not sure why, he called me to see if it was ok to come early because he was 30 mins ahead of schedule that was 9:30 am. When he was in my house with the physical proof of my issues in front of him, he refused to acknowledge any of the existing issues as being a problem. He wouldn't look at the dirty dishes that just came out of the dishwasher nor smell how bad the cups and glasses, my complaints were non-significant to him. He admittedly told me that he didn't look at any of the photos nor video I was to provide before his service call, as requested by the manufacture and his own office personnel requested video as well. Did not resolve nor fix any of the problems with my warrantied dishwasher or dryer. To add insult to injury he contacted the manufacturer and told them nothing further could be done, and since have closed the file on my dishwasher. When you tell a manufacturer nothing further can be done without even looking at the dishes to decide for yourself, that's negligence. A $1000 piece of useless poorly designed junk that does me no good. Thanks for nothing Q-Tel. A Big Fat -5 rating.