Reviews on Canadian Premium Van Lines
Reviews
Reviews summary
AI-powered summary from recent reviews sourced from Cylex, Yably and other trusted platforms.
Customers had positive experiences with Canadian Premium Van Lines during their moving process, with quick responses, professional and friendly staff, successful delivery of items, and fair pricing. Some customers had stored their belongings for varying periods of time and appreciated the ease of scheduling and communication with the team. A few customers experienced minor damages during the move but were satisfied with the company's responsiveness and resolution.
- quick response
- professional staff
- successful delivery
- fair pricing
- easy scheduling
mike campol, 19 July 2024
They just moved us from BC to Ontario.
Charged us additional 1500 in warehouse fees. Refused to provide scale info. Refused to move items into the rooms they were labeled for, even after paying additional for stair fees. Half of our belongings were damaged. Customer service through this was awful.
Canadian Premium Van Lines Business
Greg Panera, 12 February 2024
Great Service from these folks! We moved from Swift Current, SK to Richmond, BC and had a great experience! The crew had performed packing services and full move. We had a very expensive cabinet that was very dear to our heart. They had packed it so good and the item arrived without a scratch. Great service from this company. I would definitely recommend them.
Jessica Slayman, 2 years ago
I was very nervous about using a mover for my long-distance move. I am a single your woman who was relocating after a messy relationship in Alberta. Had moved there about a year ago and had to find out the hard way that I needed to head back home. My parents live in Aurora and I wanted to be closer to them. I was very satisfied with the quick response from CP Van Lines. The sales reps were always very quick to respond and had explained everything before I went ahead. We had sent a list of all the items to be moved and Nicole was quick enough to respond so that I could be out of my old place and on may way back home within a week. My stuff was picked up, they sent me the total invoice and gave me time to come up with the funds while the shipment was on the way. Great help from the staff. I would not hesitate to recommend them.
Janie Bastien, 3 years ago
Many thanks to this great company. We moved from Prince Albert (Saskatchewan) to Burnaby (British Columbia) in May of 2022. We had an amazing experience. From the staff at the pick up location to delivery crew – they were all great. Young folks who worked hard and never complained. The pick up location was a very long driveway by the driver managed to get in. It was a rainy day and the crew did wrap all of our fabric item which was great. Had the items stored for a few months and we finally were able to find our dream house and have the delivery on September 22. Booking the delivery was easy and with a few days notice the delivery was reserved and we were able to accept and settle in. Took me sometime to get around to write this review. We worked mainly with Nicole but the rest of the team and dispatch guys were great to deal with as well. We had packed our own boxes (saved us a bit on the cost of the move) but the rest of the items the crew packed. I am happy to report that aside from some minor scratches and some boxes that were misdelivered to the wrong room we had a good move.
Tarun Kumar, 3 years ago
Fantastic service from these folks. We just had a move performed from Whistler in BC to Nepean in Ontario. We had many moves before and had goods ones as well so we knew what to expect. Great service and very responsive staff which is what attracted me in the first place.
Syed Hani, 3 years ago
I was moved by CP Van Lines from Vancouver to Winnipeg, MB this past summer. Had the stuff in storage while we were looking for a place. We finally found a place and have a great delivery on May 13, 2022. Great service from this company from start to finish. We were so pleased. After months of storage we anticipated that it would take a while to get our shipment delivered, but from the day we requested delivery the shipment came within 8 days. Many thanks to Maya and Rachel who were always reachable and amazing.
Rita McDonald, 3 years ago
Great service! We moved from Brandon, MB to Scarborough area. Had our items stored for 2.5 months and finally got delivery on June 6, 2022. Had no time to post this earlier. But I felt that this company deserved a good review from me. The quote was on point (had to fill out a list before) and aside from taxes and storage payments (which I anticipated), everything was great. I don’t recall the names of the pick up crew but the delivery crew Ali and I think the other one was Reza were great. They were so considerate and helped with some of the garbage boxes removed. Many thanks!
Karen Millar, 3 years ago
Canadian Premium Van Lines picked up our furniture and pre-packed boxes from our home in Toronto last October (2021) and stored it for one month. They delivered our belongings to our new home in Surrey just this past Saturday. The customer service team was excellent, very responsive and took the time to give you us a real quote and not just an average estimate.
When we received the stuff in BC, we did find a few boxes were damaged. We reported it to the company and were happy with the response. I don’t think its realistic to expect everything to be perfect in such a long distance move and storage. So this was very minimal and I was happy.
Finally the price – this was a very fair move and I was happy with the overall quote and the storage fees that were applied. The best part is once we were ready to accept delivery everyone was on board and delivery was done within days. I would not hesitate to recommend CP Van Lines.
Jennifer Velji, 3 years ago
We used Canadian Premium Van Lines for a move from Winnipeg to Toronto. By far the most responsive, friendly and professional customer service. Scheduling was super easy and fit our plan perfectly. Movers arrived on time and were professional. They were also really friendly. I would definitely recommend this company to others looking to move.
Bradley Stanley, 3 years ago
We had a great experience with CP Van Lines. From the communication with their office staff to coordinate the move right through to the two incredibly hardworking movers who moved everything for us. Everyone was careful, courteous and pleasant. Would highly recommend!
Christine Hart, 3 years ago
I couldn't have expected such a smooth move, it went absolutely hassle free. The team arrived on time at my house in Halifax, the movers were polite and what was more important they carefully loaded and offloaded my stuff at both locations. My colleague is moving next month and I will definitely recommend you guys! We had quite a long driveway and the crew carried everything from the truck to the door. I was very impressed.
I was also very worried about the final price, but I felt like Canadian Premium took the time like no other company to take my inventory list and prepare a final quote for me. I am happy to report that my final price was a difference of $62 as I had some things professionally packed. Received delivery on April 9th and I was very happy to post this review.
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Dear Mike, we thank you for your feedback and your recent relocation with Canadian Premium VL. We understand that not everyone is happy with every step of the process and we value and appreciate your opinion and feedback. However, we do want to clear and address things. In your review you did not mentioned that you added substantially more inventory to the items that you shipped. An additional 72 items were added to the items that were picked up. Those items were furniture items, boxes, bins and other heavy items. You did not mention this in your recent review that those items you did add and did not want to be charged for moving those items. However, we do confirm that if additional items are added and your weight is within the applicable minimum weight charges, a handling fee would apply. Furthermore, we did look into your billing and you were not charged anywhere near $1500.00 for the additional inventory despite almost doubling your inventory. You were charged much less and an additional substantial discount was offered which you accepted and confirmed. To address your comment about delivery - this was also not true. We did not refuse to deliver your goods. We actually called you this week and asked you if we can deliver the goods as early as June 4th, but you requested a later date as your floors were being finished. We picked up the goods in BC on May 25th and we were ready to deliver the shipment as early as June 4th, 2024. However, you asked for a few days storage and as per your request, your goods are scheduled to be delivered for June 7th, 2024. In conclusion, CP Van Lines takes customer satisfaction very seriously and we understand that not everyone is happy with the service they receive. However, our fine print is not a fine print. We clearly outlined to you that the quote was always based on the inventory that you presented to us before booking the move and that by adding additional items to the shipment may result in additional fees as those items require more space and labour to be moved. We take great pride in ensuring that all of our clients are well aware of the terms and conditions prior to the move taking place to ensure that there are no unpleasant suprises. We truly appreciate your feedback and we wish you all the best in your new place.