At Bride's Closet in Nanaimo, customers praise the owners Fern and Cathy for their kindness, helpfulness, and expertise in finding the perfect dress. The shop offers a welcoming and comfortable atmosphere with a great selection of dresses. Some customers have had dresses altered flawlessly by Fern. The owners are known for their impeccable professionalism and personal touch, making the experience magical and stress-free. They are accommodating of various budgets and sizes, offering a borrow program for specific dresses.