The Carpet Department in Kitchener

In 1992, the seeds of what was to become The Carpet Department had already been germinating for several years. It was becoming increasingly apparent to those of us involved that changes to the way in which the floor covering business is conducted were both vital and long since overdue. An industry which, as much as any other, is dependent upon the professional, quality installation of product had limped into the 'Nineties reliant on an uneven, patchwork system of subcontractors and fill-ins for the provision of that need. As well, commissioned salespeople were focused on a "quick buck" mentality rather than the long-term delivery of a comprehensive, first-rate service package to the commercial client. What was the solution?