The Approval Store, Ajax, ON

I would recommend anyone to deal with Wayne. He is polite, very professional and he have the knowledge about what he is doing. From the start he made me feel really comfortable and listened to what I want and was always ready to advise me accordingly. He really worked hard to get me what I want and I really appreciate his effort and the time spent on pleasing me. AWESOME JOB WAYNE!!!!

My experience with Wayne is by far EXCELLENT!!! He went above and beyond to get me what I wanted. I would recommend him with hesitation! Even while on vacation he was still working on my case. THANKS WAYNE!! ANDREA

I was approved to buy a $25,000 jeep. The jeep was not at their site and they were going to bring it from another lot. They offered a $500 discount, however my father and I negotiated a hard top instead of the $500 discount and for the price of a used jeep I thought that was reasonable. Both salesmen, R***** and J**** agreed to throw in the hardtop, therefore I signed all the paperwork. On the day I went to pick up the jeep, I saw that the passenger side fender and bumper was damaged. R*****, the sales representative, told me and my father that a lady reversed on the car and hit it. He told me not to worry about it and that their mechanic would repair it. I took pictures of the damage while still on their lot and took their word for it. It's been more than 7 months now and both salesmen, R***** and J**** have been giving me the run around. They have made several appointments for me to get the jeep fixed and when I went down they did not have the parts for the jeep. Their mechanic tried to fix the bumper, however, the dent still shows and even he said I should request a replacement. I have wasted my gas and time trying to resolve this issue. Just 2 weeks ago they told me they had the parts and they made an appointment with the mechanic, however, when I call the day before the appointment to confirm, I was told they do not have all the parts. My father has also tried dealing with them. I am fed up of their false promises. The jeep has now depreciated in value from the damages and the secretary who works there offered me only $400 for the damages. The parts alone are around $700 and those are after market parts and this is without installation. I am frustrated as I was cheated. For $25,000 and an administration fee of around $3000 I have almost a $30,000 loan for a damaged jeep and no hard top. When I mention the hardtop now, they deny it and both my father and I were there. At this point I want all they promised, however, the most important right now is that I want them to repair my jeep. With new parts, not just a patch up! These salesmen just want to make sales and would promise anything to get the cars sold. They're con artists! Don't take their word for anything. Get everything in writing and even then don't sign until you get everything they agreed too!