Shank Pools, Limoges, ON

We always try to support family companies but we should have gone with Mermaid, or Trevy Shank Pools will lie to your face and make up all kind of excuses Our pool was Installed in 2004 Noticed rust around the skimmer in the spring 2009 see pic.  Told by John that's normal just replaced the faceplate and use some CLR on the rust. Bought and Replaced the faceplate and gasket which for some reason was missing on the original faceplate install Replaced liner in 2019 see picture After further investigation found they they also forgot to install a collar in the skimmer which prevent the water from overflowing behind the skimmer see pic I had duck tape My neighbor's pool was installed 1 year earlier by shank just had their liner replaced and they don't have any rust So what gives Last summer that corner of our pool dropped 1.5 inches due to water erosion from the skimmer Due to Shanks negligence We are now looking at over $40,000.00 in repair Our installation was done the year his sons took over and I guess mine was probably the first one, and we were the guinea pigs. My installation was for practice I regret dealing with these guys Unfortunately we are now pursuing legal action since Shank is unwilling to work with us Buyer beware