Martens Furniture Warehouse & Showroom Ltd, Kitchener, ON

1 Review
updated more than 2 years ago

Opening Hours

These hours might be affected due to the coronavirus restrictions issued by the government.
9:00 AM – 9:00 PM
9:00 AM – 9:00 PM
9:00 AM – 9:00 PM
9:00 AM – 6:00 PM
12:00 PM – 5:00 PM
9:00 AM – 9:00 PM
9:00 AM – 9:00 PM
Closes in  7 h 5 min.
7 h 5 min


Located in Kitchener, Ontario, Marten's Furniture offers over 30 years of experience and features recognized name brands like Ashley, Dynasty, Buhler, and many more. Ask about our specials, easy, no interest terms and free area wide delivery.

Furniture Stores, Meubles, Furniture Dealers, Leather, Beds, Mattress, Dresser, Sofas, Magasin de Meuble, Bedroom Furniture, Maison et Jardinage, Kids, Living Room, Dining Room, Détaillant, Ashley Furniture, Name Brand, Youth Bedroom, Marten's Furniture, Marten's Furniture Showroom, Martin's Furniture, Martinsfurniture
Martens Furniture Warehouse & Showroom Ltd is listed in the following categories:


Horrible Service/Does Not Honour Repair Warranty

, more than 2 years ago

Based on our experience we do not recommend doing business with Marten's; their customer service is atrocious, their managers are apathetic to customer issues, and they do not honour the repair warranties of the furniture they sell. We will be filing a Better Business Bureau complaint against Marten's later this week.

We have been trying to get satisfaction from Marten's in respect to several issues with our sofa for 2 years and 10 months. We finally advised Marten's that if our the they did not did not resolve our issue to our satisfaction we would file a complaint with the Better Business Bureau and would post online reviews to express our displeasure.

We have been very patient with Marten's and attempted to resolve this with the company but we are still stuck with a broken, extremely uncomfortable sofa for which we paid a good deal of money. Our story:

In June 2011 we ordered a cloth Palliser reclining sofa from Marten's and we were advised 6-8 weeks for deliver. Not only did the the sofa arrived several weeks late, once delivered & unwrapped we discovered they had sent a leather couch not the cloth one we ordered. We contacted Marten's and were told in no uncertain terms and there was nothing they could do to remedy this.

Within the first week the center seat cracked loudly when a person sat on it. We called Marten's they attempted to repair. They us advised the seat and the wood piece under the seat was defective but the repaired seat was over three inches higher than the end seats, making the couch extremely uncomfortable when laid on. Marten's advised that was the only way it could be repaired.

Within the next several weeks the mechanism on the left reclining seat began malfunctioning. We called Marten's multiple times over the next two years asking for someone to send someone to repair fix the but they failed to do; eventually the mechanism broke completely and remains broken to this day.
#customer service#warranty repairs
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