Fruits of Labour - Donna Lam, North York, ON

Before Donna got into real estate, she ran her own business, aided by her husband, supplying auto parts to local garages. She could not wait to go to work each day. She would jump out of bed eager to get to the warehouse. It was the first time in her life that she felt that she was directly contributing to the economy of her community. She learned that it was timely delivery and the way you treated your customers that ensured loyalty. It was an industry that focused on the bottom line, and the bottom line was your word. In a highly competetive market, customer retention was everything. She quickly learned that the best way to keep customers was to keep your word. It's something she wholeheartedly believes in.