Borna's General Hardware Ltd., Ottawa, ON

Can't even rate the product, Couldn't get past the horrid service to even find out if it had been shipped. Ordered some Bose headphones November 12th 2022. Website indicated would be delivered before xmas. I immediately began receiving emails to rate my service and product for Bornas website. On Nov, 23rd I received an email from the owner asking to rate the site. A few minutes after that email I received another stating the item was a discontinued color, and asked if I wanted to order a different color. I never received a response to the email so I called the number on the owners personal email. It took 3 days of calling and leaving messages when he finally answered the phone and talked with me. We agreed that I would take another color and he stated that it would still be in time for xmas. On Dec, 13th I got an email showing a status change for the order to "Shipped". I immediately got another email changing the status to "Awaiting shipping". 30 minutes later I got a third email changing the status to "Awaiting fulfillment. This email included a link to the USPS shipping number that has shown nothing but a page that says this is an invalid shipping number. Christmas has come and gone with no calls, email or any notification about this order. I started calling to find out if maybe it had just gotten tied up in transit, but now there's no response at all...not an answer to a phone message, email or text to any of the available numbers for this business. Keep in mind that I received emails asking to rate this product and service every couple days along the entire process. I continued to respond to those with the info that I had not yet received the product. I finally called my credit card company to dispute the charge to regain my lost funds that have been tied up for 2 months. DO NOT PATRONIZE THIS BUSINESS YOU WILL BE SORRY