E homeowner , 3 years ago
We bought engineered hardwood flooring, 1900 sq ft worth for whole home new build. The wood hasn't warped at all and it was easy to install... but there are areas where gaps form in the winter and shrink somewhat in the summer. I didn't think this happened with engineered hardwood. Also, if exposed to any amount of water the top coat chips fairly easily at the seams taking the stain along with it. The floors have to be mopped with their special product which I don't find cleans super well. We have filled the gaps with finishing wax/paste with a coat of dark wood filler which seems to hide it very well. Areas with chipped top coat we used a stain marker and satin verathane to touch up, we will likely need to fully refinish in 15 or so years.
We have seen large jobs where Fuzion has done bait and switch on high quality for low quality hardwoods. Not a mistake - deliberate fraud.