Customers frequently praise the knowledgeable and friendly staff at The Brick in Castlegar. Dustin, Mark, and Marc are commonly mentioned for their exceptional customer service, going above and beyond to accommodate customers' needs. The Brick is known for offering a wide range of products and competitive pricing. Delivery and transportation services are also commended. Some customers have experienced issues with product availability and delivery times, but overall, the positive experiences outweigh the negative.